Helpdesk
Welcome to the Corma Helpdesk. Here you will find the information on how to solve common bugs and troubleshoot issues you might have.
How to install & deploy:
How to install the browser extension:
How to install Chrome extension via the Google admin console?
Here is a quick tutorial to help you get setup with Corma and deploy our extension to all your teams in just a few clicks through the Google Admin Console.
1. Go to the link
2. Follow the interactive tutorial
https://app.arcade.software/share/4oYN7wEWvUKIUUirfIsN
⛔ I don’t manage to install the extension. What do I do?
Please double-check here that you followed all the steps in the tutorial video above to successfully install the extension. If the issue persists, please reach out to contact@corma.io so we can help you.
How to install the browser extensions via Intunes?
Check out our in-depth article to guide you through the process:Microsoft Entra ID
I don’t manage to install the extension. What do I do?
Depending whether you use use Google or Microsoft, double-check here here that you followed all the steps to successfully install the extension:
How to deploy Corma extensions with Google admin console
If the issue persists, please reach out to contact@corma.io so we can help you.
Connecting the Identity Provider
How to connect to Google SSO?
Check out this article to connect to the Google SSO: Google workspace
How to connect to Microsoft Azure AD?
Check out this article to connect to the Microsoft AD (Tenant):
How do I import my expense data ?
Connecting your finance or accounting app
You can automatically import your expense data into Corma from your existing finance or accounting app such as Pennylane, Xero, Netsuite or more. Visit our integrations section to learn more about those connectors.
Importing via CSV
You can import your expense data using the following CSV template
⚠️ Supplier name must be include in full letters the app name. For e.g. Google SAS will work to map Google but Google.com will not
Adding manually
You can add manually any expense to Corma by going to the specific app page, then on the Expenses tab click on the + icon above the table to add an expense
Upload an invoice on our OCR (coming soon)
Corma also has an OCR capable of automatically extracting data from your PDF invoices to import them in our tool. You can easily import one or multiple invoices in Corma and the expense data will automatically be extracted and mapped to the relevant SaaS app.
Troubleshooting:
I don’t see any data in my Dashboard. What do I do?
That means that you probably did not install or no longer have Corma’s browser extension. Please click here to learn how to install the extension: The browser extensions
I cannot log in. How can I get a new access?
Please make sure that you login with your work email address. You will not be able to login with a private email. Make sure you did not use an alias email. If the issue persists, please reach out to contact@corma.io to reset your login.
When will I start seeing results?
Once you have successfully installed Corma, the tool starts working right away. It will generate data as you use it, so the results will come in over time depending on your usage of SaaS tools.
A feature does not work. What do I do?
Sorry to hear that! Please reach out to contact@corma.io to let us know so we can fix it. Please add details and a screenshot to make us understand the issue.
I am getting an application error
Reach out to us immediately on contact@corma.io and we will get back to you within the day with a fix on the issue. Please provide the console logs if possible when contacting us.
About Corma
Who is behind Corma?
That’s us. We are Héloïse, Samuel and Nikolai, the founders of Corma. We are building Corma together since 2022 and delighted to provide you with our tool. If there is something, you can reach out to contact@corma.io and one of us (promise!) will read and respond to it.
Is Corma collecting personal data?
Corma is collecting different types of data which are necessary to provide our services. We are trying to limit the data collected to the minimum necessary and avoid collecting additional personal data.
Corma is committed to the GDPR and we have data privacy and security as a fundamental value. We reduce the data we collect to a minimum. To be specific, here is what we collect:
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This typically means the email address.
If you choose to share any personal information (such as your email address) with us, we will not share this information with third parties without your explicit permission, except when required by law, subpoena or court order.
Website Data
Like most Web sites on the Internet, our servers record certain information they automatically receive from the browser, such as the requested page, Internet Protocol (IP) addresses, browser type, language preference, referring site and so on. For the nature of our Product, this includes Domains of websites visited, timestamps of visits and history. More specifically we collect the following:
URLs
Distinguished between professional SaaS and leisure SaaS
We aim to divide all the URLs together
GAIAs (Google Accounts and ID Administration), encrypted
Time stamp of sending
Statistical Information
By analysing the Web site usage as explained above, we may compile certain statistical information, such as most popular or most visited pages on our sites. This aggregated statistical data cannot be not linked to any personal information, and we may share such non-personal statistical information with partners or other third parties without expressed personal consent.
Can I get more information on Corma and what they are doing?
Of course! From Corma’s end, you can find our privacy policy here. On top of that, please reach out to the owner of Corma in your company and they should be able to provide you with more material about Corma. As a last option, the door is always open to get in touch directly with contact@corma.io
📣 I am still lost. How do I contact you? In case you have questions you can reach us at contact@corma.io or book a slot to figure out your bug with this: https://calendly.com/samuelbismut. You can also write us on Intercom. You will find the icon on the bottom right of your screen when you are in the Dashboard.
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